Patient/Person and Family Centred Care (PFCC) is part of improving the quality of healthcare patients receive. It recognizes that patients and their families are essential allies to improve the quality of care, safety and outcomes.
Patient and Family Centred Care is a partnership-based delivery model of care, an approach that emphasizes working with patients and families rather than just doing to or for them. It involves collaborative partnerships among healthcare providers, patients, and families, focusing on mutual benefits and shared decision-making.
Partnerships with family are even more important when it comes to substance use disorders and other mental health conditions due to the effect of their conditions on decision making. A family member who is acting as a caregiver is often the default case manager and advocate for their loved one with important information to contribute so the health care team has a more comprehensive picture leading to an improved treatment plan. While great strides are being made in this area, we still have a long way to go.
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